Privacy

Who we are

Gildrook is run by Season Soft, in the United States. When this page says "we", that's who it means. For any question about your data, or to ask us to do something about it, write to [email protected].

Your account

• Your email address, and whether you've confirmed it.
• Your password, stored securely and never in plain text.
• If you turn on two-factor login, what we need to check your codes, stored securely.
• If you log in with Discord or Google, which one you use and your email address there.
• When you made your account.

Where you log in from

We keep a record of your recent logins, with when, your IP address and your browser, to keep your account safe: to tell you about a login from somewhere new, to show you where you're logged in so you can end a login that isn't yours, and to slow down anyone trying to guess passwords.

When you make an account, and sometimes when you log in, a quick check makes sure you're a person and not a bot. The service that runs it sees your IP address and browser, only for that check.

Your character

• Its name, when it was made and last played, and its membership.
• Everything that makes up your game: your looks, skills, items and bank, quests, your room and what's in it, your friends and ignore lists, and your settings.
• The letters in your mailbox, until you delete them, and copies of the last 50 you sent.
• A record of each trade, and of items and coins sent by letter: who, what and when. It's kept for a while, so we can put things right after a scam or a bug.
• Moderation: reports you make (the reason, your note, where you stood and when), reports about you, warnings, mutes and bans with their reasons, and our staff's log of what they did.
• Who signed your room's guestbook, and when.

We don't keep a record of what you say in chat.

Network tests and server logs

When we run a network test, the game records how it runs for you, such as your connection, frame rate and device, so we can make it run better. Our server also keeps a short log of logins to the game, to help us find problems and abuse.

The email we send

Only about your account: the link to confirm your address, password resets, and a note whenever something about your account's safety changes (a login from somewhere new, a new password or email address, two-factor turned on or off, Discord or Google linked or unlinked). We don't send newsletters or advertising.

Cookies

We use a few cookies to keep you logged in and your account safe. None are for advertising or tracking. The game remembers your settings on your own device.

To see how people find the website, we count visits to its pages: which page, the site you came from, and your country, browser and kind of device. The service that counts them uses your IP address only to tell your country and doesn't keep it. It sets no cookies, and it never counts the game or your account pages.

What other people see

• Other players see your character: its name, looks and level, what you say in chat, and what you write to them. Friends see when you're online, as your private chat setting allows.
• The hiscores show your character's name, levels and XP to anyone, whether they play or not.
• Visitors to your room see it as you've made it, and your guestbook shows who signed it.
• Our moderators see characters and what happens in the game. Only the people who run the game can see email addresses, and only to help with an account.

Your choices

On your account page you can:

• see where you're logged in and your recent logins, and log out of any of them;
• change your email address and your password;
• turn two-factor login on or off;
• link or unlink Discord and Google.

In the game you can choose who sees you online and who can message you, and delete your letters.

To get a copy of your data, or to have your account deleted, write to [email protected] from the address on your account, and we'll reply within 30 days.

Deleting your account deletes your character and everything tied to it. Letters you sent stay with the people you sent them to, and a few records that keep the game fair, like trades and moderation, are kept for a while.

Depending on where you live, the law may give you more rights over your data: to see it, correct it, delete it or get a copy, to object to how we use it, and to complain to your local data protection authority. Write to [email protected] and we'll help.

Children

Gildrook is for people 13 or older, or older than that if the law where you live sets a higher age. We don't knowingly collect data from anyone younger. If you think a child under that age has an account, write to [email protected] and we'll delete it.

Where your data is

On our server in the United States.

Changes and contact

If we change this page, we'll change the date at the top and post about it on our news page, and email you if the change is a big one.

Questions, or anything you'd like us to do with your data: [email protected]. You can also find us on Discord, but please don't post anything about your account there.